.support-guard{display:flex;gap:10px;flex-direction:column;padding:16px 18px;border:1px solid #d5e7e3;border-radius:18px;background:#eef8f5;margin:12px 0 18px}.support-guard strong{color:#117b5c}.support-case{background:#fff;border:1px solid var(--line);border-radius:22px;padding:20px;margin:14px 0;box-shadow:var(--shadow)}.support-head{display:flex;justify-content:space-between;gap:14px;align-items:flex-start}.support-head h3{margin:5px 0}.support-meta{display:flex;gap:7px;flex-wrap:wrap;margin-top:8px}.support-chip{font-size:11px;font-weight:850;padding:6px 8px;border-radius:999px;background:#eef4f5;text-transform:capitalize}.support-chip.awaiting_autosure{background:#fff3db;color:#875c09}.support-chip.awaiting_customer{background:#e9f4ff;color:#285d8f}.support-chip.resolved,.support-chip.closed{background:#e9f7ef;color:#176a45}.support-chip.urgent{background:#ffeded;color:#a52b2b}.support-chip.high{background:#fff3db;color:#875c09}.support-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin:14px 0}.support-grid div{padding:10px;border-radius:12px;background:#f8fbfc}.support-grid span{display:block;color:var(--muted);font-size:11px}.support-thread{border-top:1px solid var(--line);border-bottom:1px solid var(--line);padding:12px 0;margin:12px 0}.support-msg{max-width:86%;padding:10px 12px;border-radius:13px;background:#f4f7f8;margin:7px 0}.support-msg.customer{background:#e9f6f3}.support-msg.internal{background:#fff7e8;border:1px dashed #e6c98e}.support-msg strong{display:block;font-size:12px;margin-bottom:4px}.support-msg small{display:block;color:var(--muted);margin-top:4px}.support-compose textarea{width:100%;min-height:90px;resize:vertical}.support-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-top:10px}.support-actions select{padding:10px;border:1px solid var(--line)}.support-status{font-size:12px;color:var(--muted)}@media(max-width:760px){.support-grid{grid-template-columns:1fr 1fr}.support-head{display:block}.support-msg{max-width:96%}}@media(max-width:480px){.support-grid{grid-template-columns:1fr}}