OPERATIONS CONTROL CENTRE

What needs attention

A live view of the AutoSure workflow from application review through billing, servicing and workshop settlement.

Action areas

Similar work is grouped together so the Admin side stays simple.

Internal SLA and turnaround visibility. Open Escalations for case-level detail.

Open work—Across operational queues

Due within 4h—Upcoming due times

7-day turnaround—Average hours to completion

7-day SLA compliance—Scheduled work completed on time

Operational context without mixing approved customers with active members.

Active memberships—First debit confirmed

Approved, not active—Awaiting first successful debit

Open service jobs—Not yet closed

Payment service holds—Active memberships with unresolved arrears

Overdue service cases—Beyond km/date grace range

Cancellations scheduled—Active until effective date

Terminated memberships—Reinstatement requires review

Active vehicles already beyond the recorded service grace range. These are review flags, not automatic service approvals.

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Approval ≠ activation

An accepted application becomes active only after the first successful debit is confirmed.

Customer chooses the workshop

The service form can be taken to a workshop of the customer's choice. AutoSure authorises the returned quotation before work starts.

Written authorisation first

Additional work is not payable merely because a workshop found it. The authorised scope controls settlement.

Arrears pause new service work

Unresolved monthly-payment arrears temporarily block new service requests and new workshop authorisations until billing recovers.